Orders and support

How can I contact Cendrix?

Email [email protected] with your question and order number if available.

Can I change or cancel an order?

Contact us as soon as possible. Changes cannot be guaranteed once an order enters processing or shipment.

Shipping and returns

Is shipping free?

Yes. Standard shipping is free for orders delivered within the United States.

How long does delivery take?

Orders normally begin processing within one to three business days. Standard delivery generally takes five to eight business days after dispatch.

What is the return window?

Eligible items may be returned within 30 calendar days of delivery. Review the complete process and exceptions on our Returns & Refunds page.

Christmas decor

Are decorations toys?

Unless a product is explicitly described as a toy, decorations should be treated as decorative accessories and kept away from children and pets. Small parts can present a choking hazard.

Can decorations be used outdoors?

Use outdoor placement only when the product information confirms that the materials and construction are suitable. Keep fabric, paper and wooden decorations away from rain, prolonged moisture and open flames.